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About National IT Training
IT Training for Government Employees
Community IT Training program
Information Security Training
National PC initiative

About National IT Training

Due to the great attention his majesty Sultan Qaboos paid on human resources for it considers to be the driving force for building the country and the base of sustainable development, the concerning parties worked hard to develop and sharpen these resources. National programs comes as evidence that proves the efforts made in this area and helps gaining knowledge, experience and skills needed for labour market.

The National IT Training program ((NITT) aims to build ICT skills and increase awareness about the benefits of technology within the government and the community at large. If you are a government employee then you will be empowered with a suitable level of IT basic as well as advanced skills to enable you to deliver e-Government services more efficiently. All residents of Oman are offered free ICT training in phases to be able to access and benefit from the e-services offered by the government through the Community IT Training initiative (CITT).

IT Training for Government Employees

Government IT Training each employee has underwent, after being evaluated for his current level, a suitable training and finally be certified after mastering a specific curriculum. This empowered him to use technology to improve his efficiency and also offer his services effectively and interactively. The program offered for all government employees a training about digital literacy certification in a phased manner during the period 2008-2011.

A feedback survey was conducted to collect trainees’ opinions and check the quality of the training carried out to assist and improve the quality of services. The survey resulted the following data:

Feedback / Scale Agree Disagree
All the course materials were available before starting the course 98% 2%
The course topics were easy to understand and follow 98% 2%
The administration staff were cooperative and helpful 89% 11%
The training time frame was executed as planned 89% 11%


About 98% of the trainees were satisfied with the availability of the materials at the training venue, and found the topics easy to understand and follow. Whereas, a small number of them complained about the cooperation of the administrative staff with the trainers and trainees as well as the non-compliance of following the curriculum plan sometimes.

Trainees suggested the following:
  • Providing specialized programs according to job requirements.
  • Shifting the training time to morning.
  • Improving the first day introduction of the training program.

Community IT Training program

The Community IT Training project has set up Community Technology Learning Centres (CTLC) throughout the country to offer free or low cost IT education to the community. This is to eliminate computer illiteracy and bridge the digital divide which will help enabling every citizen to access government services offered electronically and promote social development. It is worth mentioning that the number of trainees underwent this training was about 917 during 2014. A feedback survey was conducted to collect data about trainees’ opinions and check the quality of the training carried out at the Community Knowledge Centers (CKCs) to in order to enhance the quality of services provided. The feedback forms are distributed to all batches underwent this training.

The below table shows the trainees feedback.

Feedback / Scale Strongly Agree Agree Disagree Strongly Disagree
The Course Objectives were achieved 65% 32% 1% 1%
The Course Objectives were achieved 46% 44% 7% 3%


Trainees at Community Knowledge Centers (CKCs) were very satisfied with the course generally where more than 98% of the trainees showed a positive reaction that the course objectives were achieved successfully. In addition, about 90% of the trainees said that the course was explained clearly. Comparing the answers of the surveys which have been conducted in the Community Knowledge Centers in all over the Sultanate, trainees found the centers were comfortable and provide good facilities and services. Most of the trainees suggested extending the duration of the course and teaching it in both languages Arabic and English.

Information Security Training

Information Security Training is provided free-of-charge to all government staff, particularly Information Security employees, to equip them with secure government systems and implement Information Security according to global standards and guidelines. This training creates a team of qualified people who are capable of securing information in order to ensure business continuity while reducing risks in a constantly challenged, electronically connected environment.

General Statistics on the NITT:
  • 51,715 citizens trained on digital literacy (DL) since the launch of the program.
  • 100 citizens trained in Cambridge certification in Buraimi in cooperation with Al-Zakah Welfare.
  • Deployment of 8139 Microsoft Desktop Licenses were completed in 2014.

National PC initiative

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His Majesty Sultan Qaboos bin Said – may God protect him – has issued a Royal Grant bestowing one free laptop for each beneficiary family of the social insurance that has at least one child or more registered in the K-12 school system, as well as granting one free personal computer per student in these families who are presently enrolled One of the higher education institutions. The grant also includes a subsidization of the cost of a personal computer for students of higher education enrolled in the first year of study in the Sultanate, in addition to teachers who are graduates of the Government IT Training & Certification (GITTC) project. The initiative, started in 2011 and finished in 2013, aims at increasing the number of PC users among the Omani society. It also increases the number of users of the global information network (Internet) among the Omani Society and encourages the users to communicate with the outside world, access to knowledge, and keep pace with innovation. It is worth mentioning that 85,000 internet modems were distributed as well as deploying around 35,594 PCs for social welfare beneficiaries and around 11,858 PCs for school teachers. However, around 69,882 PCs were given for higher education students in their first year.


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