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Survey

The Official eGovernment Services Portal

User Satisfaction Survey

 

 

This survey is aimed at measuring portal users’ satisfaction in using the Official eGovernment Services Portal. All information entered will be kept in strict confidence.

View Survey Results(PDF 349KB)View Survey Results 


 

 

Participate and Win – Weekly Draw

 

(Enter your name and telephone number so we can inform you, if you are winner)

 

* mandatory field
1-Name (optional)
2-Email Address(optional)
3-Contact No(optional)
4-Nationality Omani Citizen Resident of Oman Other
5-Gender Male Female
6-Age less than 19 19 - 24 25 - 34 35 - 45 above 45
7- What is your opinion on the name of the portal (The Official eGovernment Services Portal)? Suitable Too long Other, specify
8- Is the portal address (www.oman.om) easy to remember? Yes No
9- What item(s) first catches your attention in the Homepage (Tick as many as apply)* eServices Quick launch toolbar on top Important information Royal Decrees Citizen & resident/Business/Visitor area e.oman testimonials calendar of events latest news Other
10- How would you evaluate the ease of use of the portal? Quick & simple Complex or not clear
11- How would you evaluate the look and feel of the portal? 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
12- How relevant are the images (pictures) used in this portal? 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
13- For what reason do you visit the portal?* To get information To perform online eServices To learn More about public administration and its areas of work To gain quick access to information all in one place Other, specify
14- For what purpose are you using the portal?* Government work-related Business work-related Personal use
15- From where do you access the portal? (You can select more than one option)* At work At Home Other
16- Is it easy for you to get to the service you are looking for? Yes No not applicable

If no was selected; please specify why?
17- Are you satisfied with the eServices available on the portal? Yes No not applicable

If no was selected; please specify why?
18- How did you come to know about this portal? (Tick as many as apply.)* Newspaper Website Online Search Radio TV Roadside banners Shopping mall posters Leaflets/brochures Family/friends Other
If from (newspaper, website, online search, radio, TV, roadside banners, shopping mall posters, leaflets, brochures), what do you think about the advertisement? * Innovative Attractive Acceptable Inappropriate
19- Are you satisfied with the current contents of the portal? Strongly Satisfied Satisfied Dissatisfied Strongly Dissatisfied
20- What is your overall experience of the portal? 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
21- Do you have any comments/suggestions to improve the portal?
 
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