* mandatory field
1-Name (optional)
2-Email Address(optional)
3-Contact No(optional)
4-Nationality
Omani Citizen Resident of Oman Other
5-Gender
Male Female
6-Age
less than 19 19 - 24 25 - 34 35 - 45 above 45
7- What is your opinion on the name of the portal (The Official eGovernment Services Portal)?
Suitable Too long
Other, specify
8- Is the portal address (www.oman.om) easy to remember?
Yes No
9- What item(s) first catches your attention in the Homepage (Tick as many as apply)*
eServices
Quick launch toolbar on top
Important information
Royal Decrees
Citizen & resident/Business/Visitor area
e.oman testimonials
calendar of events
latest news
Other
10- How would you evaluate the ease of use of the portal?
Quick & simple Complex or not clear
11- How would you evaluate the look and feel of the portal?
1
2
3
4
5
6
7 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
12- How relevant are the images (pictures) used in this portal?
1
2
3
4
5
6
7 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
13- For what reason do you visit the portal?*
To get information
To perform online eServices
To learn More about public administration and its areas of work
To gain quick access to information all in one place
Other, specify
14- For what purpose are you using the portal?*
Government work-related Business work-related Personal use
15- From where do you access the portal? (You can select more than one option)*
At work At Home Other
16- Is it easy for you to get to the service you are looking for?
Yes No not applicable If no was selected; please specify why?
17- Are you satisfied with the eServices available on the portal?
Yes No not applicable If no was selected; please specify why?
18- How did you come to know about this portal? (Tick as many as apply.)*
Newspaper Website Online Search Radio TV
Roadside banners
Shopping mall posters
Leaflets/brochures Family/friends Other
If from (newspaper, website, online search, radio, TV, roadside banners, shopping mall posters, leaflets, brochures), what do you think about the advertisement? *
Innovative Attractive Acceptable Inappropriate
19- Are you satisfied with the current contents of the portal?
Strongly Satisfied Satisfied Dissatisfied Strongly Dissatisfied
20- What is your overall experience of the portal?
1
2
3
4
5
6
7 1 - 2 Excellent, 3 - 4 Good, 5 - 6 Can Improve, 7 Poor
21- Do you have any comments/suggestions to improve the portal?